General sale terms

Sale terms and Newsletter subscription

A contract of sale is deemed to be concluded between the parties when ELVETIK® SWISS DESIGN has confirmed in writing the customer's order. From this moment the customer is subject to the terms and conditions of sale.

The customer will have the opportunity to subscribe to the newsletter. The customer can register through the form on this website www.elvetik.ch. By signing, the customer tacitly accepts the following conditions regarding the processing of data. At any time, upon request or via the link at the bottom of each e-mail received, the customer can unsubscribe from this newsletter.

Prices

All prices are stated in Swiss francs, include taxes (TTV, 8% VAT included) and are only valid at the time of publication of the offer. ELVETIK® SWISS DESIGN reserves the right to modify its prices at any time without notice. ELVETIK® SWISS DESIGN reserves the right not to ship the products whose prices are wrong, however undertakes to inform its customers on price changes and will propose alternative solutions.

ELVETIK® SWISS DESIGN may carry discount sales or promotions on its product range. These offers are valid only during the period of publication on the website.

Quality

ELVETIK® SWISS DESIGN provides the utmost care in the selection of products to be sold in order to ensure flawless quality. Nevertheless, in case customers find any defect concerning quality they should not hesitate to contact us by e-mail at: [email protected]

Shipping and transport

ELVETIK® SWISS DESIGN commits to send the items as soon as possible, generally up to the day following the day of order. All shipments are free of charge in Switzerland. However, in case of return of the items, shipping costs shall be borne by the customer. ELVETIK® SWISS DESIGN reserves the right to split an order in multiple packages or combine multiple orders in a single package in case the order(s) have the same shipping address. In theory, we finalize the order only when products are physically available in stock in order to ensure a fast delivery. However, if out-of-stock products prevent us to ship an order, we are committed to notify the customer as soon as possible about this issue and to propose alternative solutions. Of course, in this case, a refund will be always possible.

We deliver for free in Switzerland only. All of our shipments are insured until the order is delivered to the chosen address.

No obligation to purchase, right ro return

Money back guaranteed: ELVETIK® SWISS DESIGN accepts returns within 7 days from delivery of the order, and refunds the customer as soon as possible, generally within 2 working days after receipt of the returned item. In case of return of goods, the shipping costs will be borne by the customer. The refund will be valid only if the returned items are intact, in their original packaging and have been carefully packed in their original packaging.

Payment method

At ELVETIK® SWISS DESIGN payment is very easy: it can be done through bank or post office transfer, Postcard, VISA, MasterCard, American Express. For each payment method, no fees are added.

Payment by credit card: personal data on the card will not be registered nor directly treated by ELVETIK® SWISS DESIGN. Your data will be treated by your partner in the transaction. In case of a refund, we can credit almost instantaneously the same card used to place the order.

Payment by bank or post office transfer: in this case, please make the payment as soon as possible to our postal account and do not forget to indicate the order reference number in the space "communication". Upon receipt of payment we will ship your package. Please take into consideration that we can not keep your order on hold for long: we will keep it for a maximum of 3 working days while in the meantime you take care of the payment.

Payment by invoice: to select this method of payment, invoice in 14 days, the client must meet specific criteria. 1) The shipping address must match the billing address, 2) personal data must be correct, and 3) the customer tacitly accepts the general conditions of sale and therefore, at instant control, its solvency will be positive. ELVETIK® SWISS DESIGN can not influence in any way the result of the control for solvency, but we can explain and give you additional information on the result to make sure that it is positive. The payment by invoice may be rejected and ELVETIK® SWISS DESIGN has no obligation to disclose the reasons. Afer the order is confirmed the client has 14 days to make the payment by invoice . The customer commits to settle the full amount due on time. The management of the invoice is made by the Swiss company Billing SA. All invoices are directly handled by Swiss Billing SA. We therefore ask you to settle, in case of purchase, the amount due by payment slip payable to Billing SA. ELVETIK® SWISS DESIGN can not collect the amount directly. Payment via invoice involves a fee of 4.00 CHF for sending the invoice via e-mail or a fee of 5.30 CHF for sending the invoice by post: these fees will be shown and added to the total cost of the order during the check-out.

Retention of title

Until full payment of the goods, these remain property of ELVETIK® SWISS DESIGN.

Transfer of risks

Transfer of risks occur when goods are shipped.

Change of address or name

We kindly invite you to communicate us changes in the address or name before the order is shipped.

Protection of personal data and accuracy of data provided

For all methods of payment, the customer agrees to provide accurate and fair data. The use of false information or data is considered a fraud and therefore is punishable under Article 146, Article 147 of the Penal Code and will be prosecuted.

All data of our customers will be treated confidentially and ELVETIK® SWISS DESIGN undertakes to comply with the rules promulgated by the ASVPC and legislation in force, in particular for what concerns the protection of data.

The data collected will be used only for the following purposes: to process the order, to communicate with the customer, for planning and evaluation of business activities, for marketing, for the development of services and offers which are customer-focused. By subscribing to the newsletter the user agrees that ELVETIK® SWISS DESIGN communicates regularly its offers and uses the users' personal data.

The customer, at any time, can contact ELVETIK® SWISS DESIGN to unsubscribe to the newsletter.

  • ESD ELVETIK SWISS DESIGN Sàrl
  • ROUTE DU PAVY 2
  • CH-1786 SUGIEZ
  • SUISSE-SCHWEIZ-SVIZZERA
  • SWITZERLAND

 

ELVETIK® is a registered trademark and the Brand is protected by the law governing such protection in the following countrys: USA, Canada, Brazil, EU, CH, Russia, Ukraine.

The designs created by ELVETIK® are protected by the law governing the design protection in the following countrys: USA, Canada, Brazil, EU, CH, Russia, Ukraine.


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